shipping costs
For orders over 99.00 €, shipping within Germany is free.
For orders under 99.00 € the shipping costs are
up to 5 kg: 6.90 €
from 5 kg: 11.99 €
from 10 kg: 15.99 €
from 20 kg: 19.99 €
For some items containing glass, bottles or increased weight, shipping is €9.99
Deliveries abroad require a separate request. Unfortunately, shipping to packing stations or PO boxes is not possible.
shipping time
The delivery time depends on the payment method. If you pay via PayPal or credit card, the ordered items are usually delivered within 1-3 working days (if available). If you pay in advance, the products will only be shipped after payment has been received.
If the goods are not available, we will inform the buyer as soon as possible and deliver the available products in advance.
As soon as the order leaves our warehouse, an email with a link to track the shipment will be sent automatically.
shipping service providers
We work with DHL and ship all orders this way. For larger orders (e.g. pallet goods or multiple boxes) we reserve the right to commission a shipping company to ship the goods.
return
It is possible to initiate the return of a product by email to info@exqizid.de, whereby the costs for this will be shared. After the return has been registered, you will receive a return label by email within one working day. After the goods have arrived and been checked in our warehouse, the amount paid will be refunded. minus the return fee of 6.90€ within two weeks to the payment method used for the transaction.
In the case of automatic returns due to unclaimed deliveries from collection points or packing stations, no refunds will be made for damaged items. This also applies to deliveries to locations that cannot be found.
The costs for returned items from international areas (excluding shipments within Germany) will not be refunded and must be borne by the sender.
If you exercise your statutory right to cancellation, you will be responsible for the direct cost of returning the items.
In the event of delivery errors or defective items, we are responsible and will of course cover the entire cost of returning the goods.
complaint
Please send an email to info@exqizid.de with a short description of how the defect came about. We will respond as quickly as possible with a simple and quick solution.
shipping costs abroad
The shipping costs depend on the delivery destination, weight and value of the goods and are as follows:
Austria
- from 19,90 € (depending on size and weight)
Belgium
- from 19,90 € (depending on size and weight)
Denmark
- from 19,90 € (depending on size and weight)
Finland
- from 28.90 € (depending on size and weight)
France
- from 19,90 € (depending on size and weight)
Greece
- from 22.80 € (depending on size and weight)
Ireland
- from 22.80 € (depending on size and weight)
Italy
- from 20.99 € (depending on size and weight)
Canary Islands
- from 26.80 € (depending on size and weight)
Croatia
- from 22.80 € (depending on size and weight)
Liechtenstein
- from 34,90 € (depending on size and weight)
Luxembourg
- from 19,90 € (depending on size and weight)
Netherlands
- from 19,90 € (depending on size and weight)
Poland
- from 19,90 € (depending on size and weight)
Switzerland
- from 34,90 € (depending on size and weight)
Spain
- from 20.99 € (depending on size and weight)
Türkiye
- from 54.20 € (depending on size and weight)
Deliveries outside Germany and Austria are only possible upon request.
Please note that additional customs duties and fees may apply for deliveries outside the EU.